Transcription of Advanced Metering Infrastructure and Customer Systems ...
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Advanced Metering Infrastructure and Customer Systems ...
2 AMI and Customer Systems : Results from the SGIG Program Table of Contents Executive Summary ..4 Major Findings .. 4 Key Lessons and Conclusions .. 6 Future Directions and Next Steps .. 8 1 AMI and Customer System Deployment in the Smart Grid Investment Grants ..9 AMI and Customer Technologies and Functions Deployed in SGIG .. 10 Advanced Metering 11 Customer Systems .. 15 Time-Based Rates and Demand-Side Programs .. 16 Project Build and Impact Metrics .. 17 Key Data Limitations and Considerations .. 17 2 Major AMI Findings: Improved Customer Service and Reduced Operational Costs .. 19 Automated Billing and Remote Meter Reading, Connection, and Disconnection .. 19 Key Result: Operations and Maintenance Cost Savings .. 21 Key Result: Improved Accuracy and Customer Services .. 21 Online Bill Payments and Pre-Pay Billing Plans .. 23 Key Result: Enhanced Revenues and Reduced Bad Debt Write-Offs.
Acronyms and Abbreviations ..... 97. 4 AMI and Customer Systems: Resultsfrom the SGIG Program Executive Summary Advanced metering infrastructure (AMI) is an integrated ... • Several utilities found that programmable communicating thermostat (PCT) automation enabled greater peak demand reductions than
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