Transcription of Applies to Accounts OnlyConsumer - Connecticut
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Applies to Accounts OnlyConsumer - Connecticut
EFTA Reg E - ERROR RESOLUTION FLOW CHART. Applies to Consumer Accounts Only Customer reported via written notice of potential Was the error NO error? (No later than 60 days after transmittal reported verbally? of statement where error first appeared.*). YES. YES. Customer complied with Can the error be resolved within 10. request to document error business days? (5 business days for EFTs in writing within 10 YES authorized by Visa or 20 business business days? days for new Accounts ). NO. Within 3 business days after concluding no error has occurred but not later than 45 calendar days Determine if error has occurred after receiving the claim (or 90 calendar days NO. within 10 business days of notice. for POS debit card transactions, transactions NO. No provisional credit is required. initiated from outside the USA, or new Accounts ), If needed, extend investigation provide consumer a written explanation of period up to 45 calendar days.
NO YES NO YES Financial Solutions June 2011 NO NO Applies to Accounts OnlyConsumer EFTA Reg E - ERROR RESOLUTION FLOW CHART Can the error be resolved within 10
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