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BUILD A COMPREHENSIVE QUALITY PROGRAM …

BUILD A COMPREHENSIVE QUALITY PROGRAM AND become A call center HERO Product No. 10044 - 2 - Product No. 10044 Response Design Corporation | | Copyright 1997-2009 by Response Design Corporation. All rights reserved. 0 BBuild a COMPREHENSIVE QUALITY PROGRAM and become a call center Hero 2 BAbstract By implementing an effective QUALITY model, you can become a hero in your contact center . This article presents the building blocks for a COMPREHENSIVE QUALITY model from strategy to documentation. All the steps are tied together to ensure the QUALITY model contributes to the overall success of the organization. The article provides specific examples and considerations as you begin contemplating the QUALITY functions.

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INCREASE EFFICIENCY BY CHANGING THE CALL …

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