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Building the System - UNICEF

October 20132 Contents Acknowledgements ..3 Introduction ..4 Learning Objective 1: Define supportive supervision/mentoring and terms related to programme monitoring; and define components of supportive supervision: who, why, when, where, what, how, and what for ..9 Learning Objective 2: Review Job Aids for IYCF community Workers: IYCF Counselling, Action-oriented Group and IYCF Support Group facilitation; registers and activity logs ..13 Learning Objective 3: Review tools for supervisors/mentors: observation checklists for performance of IYCF support activities and routine programme monitoring Learning Objective 4: Help mentors/supervisors develop the necessary skills: interpersonal communication, facilitation, analysis, and problem-solving ..16 Learning Objective 5: Practise supportive supervision/mentoring (using observation checklists, providing feedback, and making decisions for quality improvement throughout the System ).

4 Introduction Purpose of Supportive Supervision/Mentoring and Monitoring Training Over the course of community IYCF counselling training, community workers (CWs) gain new

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