Transcription of Business Process Management - Six Sigma Qualtec
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Business Process Management - Six Sigma Qualtec
Six SigmaQualtecBusiness Process Management is an enterprise-wide,structured approach to providing the products and servicesyour customers value understanding the key Business processes your company uses to meet these needs, the gap betweencustomer expectations and your ability to perform begins to emerge. Processes that are inefficient or ineffectivein delivering what customers require are clearly identified and targeted for improvement. As the entire organizationbegins to measure performance in terms of critical, customer-driven requirements, employees no longer thinkof themselves as functional managers responsible for functional outputs. Instead, they see their roles in thecontext of a greater, more important goal -- satisfying and creating loyal customers. As Process thinkers, theyconsider the potential impact of their actions and decisions upstream and downstream and ultimately on thecompany s ability to deliver what it promises its customers.
Six SigmaQualtec Business Process Management is an enterprise-wide, structured approach to providing the products and services your customers value most.
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