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CERTIFICATION AND STC’S CERTIFIED PROFESSIONAL …

Learn by yourselflearn with othersget certifiedtake the exam onlineTHE MAGAZINE OF THE SOCIETY FOR TECHNICAL COMMUNICATIONJANUARY 2016 CERTIFICATION AND STC S CERTIFIED PROFESSIONAL TECHNICAL communicator : WHAT YOU NEED TO KNOW 6 CERTIFIED PROFESSIONAL TECHNICAL communicator : THE EXAM AND ITS NINE AREAS OF COMPETENCY 10 PATIENT EXPERIENCE DESIGN 12 BUILDING CONTENT CAPACITIES WITHIN NON-PROFITS 16A TECHNICAL COMMUNICATION USER S HIERARCHY OF NEEDS 20 LEARN WHY THOUSANDS OF COMPANIES ARE MAKING THE SWITCH TO MADCAP SOFTWAREMadCap Flare s single-sourcing capabilities help us streamline our processes to rapidly deliver the information our customers need for any new product releases. Pat Holmes-Clark, Team Leader and Specialist Technical Writer | McKesson Health SolutionsLargest Healthcare Services Company in the United States Switches to MadCap Flare for Agile Delivery of Online Help and DocumentationWe were working with multiple Microsoft Word or FrameMaker files, and it became confusing to try and manage them all.

content maturity model “a technical communicator’s hierarchy of needs.” In the model, he focuses from the user’s perspective to help organizations understand where users interact with …

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