Change Management Process 2.7 - …

Change Management Process June 1, 2011 Version Last Revised: 6/1/2011 Page 2 of 24 Contents Document Control .. 3 Overview .. 4 Definition of a Change .. 5 Description .. 5 Objectives .. 5 Key Terms & Definitions .. 6 Change Management Process Flow .. 8 Key information Items .. 9 Change Approval Board (CAB) .. 9 Cutoff Times .. 10 Emergency Changes .. 10 Change Management Tool .. 10 Change Management Process .. 11 Submit/Resubmit Change Request ( ) .. 11 Review Change Request ( ) .. 14 Coordinate Change ( ) .. 16 Implement Changes ( ) .. 16 Measure Change Results ( ) .. 18 Appendix A information to Include in Change Requests .. 20 Appendix B Risk Level Assessment .. 22 Appendix C Change Management Metrics .. 23 Appendix D Other Documentation References .. 24 Last Revised: 6/1/2011 Page 3 of 24 Document Control Summary of Changes Version Version Date Nature of Change Edited By 2010, December 23 Initial Document Eva Basner-Katz 2010, December 23 Update Document Eva Basner-Katz 2011, March 11 Update documentation Pablo Sevilla 2011, March 14 Removed scope and assumptions; Updated Change workflow graphic Pablo Sevilla 2011, April 6 Removed Dynamic Change category; added Process for window extensions; other minor revisions Eva Basner-Katz 2011, April 7 Added NUIT

Last Revised: 6/1/2011 Page 7 of 24 Term Definition Implementation Plan A step-by-step set of instructions detailing information on how the

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