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Change Management Process 2.7 - Information Technology

Change Management Process June 1, 2011 Version Last Revised: 6/1/2011 Page 2 of 24 Contents Document Control .. 3 Overview .. 4 Definition of a Change .. 5 Description .. 5 Objectives .. 5 Key Terms & Definitions .. 6 Change Management Process Flow .. 8 Key Information Items .. 9 Change Approval Board (CAB) .. 9 Cutoff Times .. 10 Emergency Changes .. 10 Change Management Tool .. 10 Change Management Process .. 11 Submit/Resubmit Change Request ( ) .. 11 Review Change Request ( ) .. 14 Coordinate Change ( ) .. 16 Implement Changes ( ) .. 16 Measure Change Results ( ) .. 18 Appendix A Information to Include in Change Requests .. 20 Appendix B Risk Level Assessment.

Northwestern University Information Technology (NUIT) has decided to implement a change management process that will allow its users to request, manage, approve, and control changes that modify services as defined in the NUIT Service Catalog. This document is intended to provide a high-level overview of the change management process, and is to

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