Transcription of CHAPTER 1 Introduction to Operations
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CHAPTER 1 Introduction to Operations
CHAPTER 1. Introduction to Operations management laflor/E+/Getty Images AL. RI. CHAPTER Overview CHAPTER OUTLINE. TE. 1. What Is Operations management ? Many of you reading this book may think that you don't know what 2. Differences between Manufacturing and MA. Operations management (OM) is or that it is not something you are inter- ested in. However, after reading this CHAPTER you will realize that you Service Organizations already know quite a bit about Operations management . You may even 3. Operations management Decisions be working in an Operations management capacity and have used certain 4. Historical Development ED. Operations management techniques. You will also realize that Operations 5. Today's OM Environment management is probably the most critical business function today. If you want to be on the frontier of business competition, you want to be in 6. Operations management in Practice HT. Operations management .
Just as proper management of operations can lead to company success, improper man-agement of operations can lead to failure. This is illustrated by Kozmo.com, a Web-based home delivery company founded in 1997. Kozmo’s mission was to deliver products to customers—everything from the latest video to ice cream—in less than an hour.
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