Transcription of CHAPTER 1 Introduction to Operations
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CHAPTER 1 Introduction to Operations
CHAPTER 1. Introduction to Operations management laflor/E+/Getty Images AL. RI. CHAPTER Overview CHAPTER OUTLINE. TE. 1. What Is Operations management ? Many of you reading this book may think that you don't know what 2. Differences between Manufacturing and MA. Operations management (OM) is or that it is not something you are inter- ested in. However, after reading this CHAPTER you will realize that you Service Organizations already know quite a bit about Operations management . You may even 3. Operations management Decisions be working in an Operations management capacity and have used certain 4. Historical Development ED. Operations management techniques. You will also realize that Operations 5. Today's OM Environment management is probably the most critical business function today. If you want to be on the frontier of business competition, you want to be in 6. Operations management in Practice HT. Operations management . LEARNING OBJECTIVES. Today companies are competing in a very different environment than they were only a few years ago.
operations management. 5. Identify current trends in operations management. 6. Describe the flow of information between operations management and other business functions. Chapter Overview Many of you reading this book may think that you don’t know what operations management (OM) is or that it is not something you are inter-ested in.
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