Transcription of CHAPTER 1 Introduction to Operations - Wiley
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CHAPTER 1. Introduction to Operations management laflor/E+/Getty Images AL. RI. CHAPTER Overview CHAPTER OUTLINE. TE. 1. What Is Operations management ? Many of you reading this book may think that you don't know what 2. Differences between Manufacturing and MA. Operations management (OM) is or that it is not something you are inter- ested in. However, after reading this CHAPTER you will realize that you Service Organizations already know quite a bit about Operations management . You may even 3. Operations management Decisions be working in an Operations management capacity and have used certain 4.
flexibility and responsiveness. Increased financial pressures require lean and agile organizations that are free of waste. This new focus has placed operations management in the business limelight because it is the func-tion through which companies can achieve this type of competitiveness.
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