Transcription of CHAPTER 1 Introduction to Operations - Wiley
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CHAPTER 1 Introduction to Operations - Wiley
CHAPTER 1. Introduction to Operations management laflor/E+/Getty Images AL. RI. CHAPTER Overview CHAPTER OUTLINE. TE. 1. What Is Operations management ? Many of you reading this book may think that you don't know what 2. Differences between Manufacturing and MA. Operations management (OM) is or that it is not something you are inter- ested in. However, after reading this CHAPTER you will realize that you Service Organizations already know quite a bit about Operations management . You may even 3. Operations management Decisions be working in an Operations management capacity and have used certain 4. Historical Development ED. Operations management techniques. You will also realize that Operations 5. Today's OM Environment management is probably the most critical business function today. If you want to be on the frontier of business competition, you want to be in 6.
Operations management (OM) is the business function that plans, organizes, coordi-nates, and controls the resources needed to produce a company’s goods and services. Oper-ations management is a management function. It involves managing people, equipment, technology, information, and many other resources. Operations management is the central
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