Transcription of Chapter 10 LEADERSHIP AND MANAGEMENT - WHO
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Chapter 10 LEADERSHIP AND MANAGEMENT - WHO
264 l Chapter 10 l LEADERSHIP AND MANAGEMENT Chapter 10 LEADERSHIP AND INTRODUCTION TO GOOD MANAGEMENTTh e aim of good MANAGEMENT is to provide services to the community in an appropriate, effi cient, equitable, and sustainable manner. Th is can only be achieved if key resources for service provision, including human resources, fi nances, hardware and process aspects of care delivery are brought together at the point of service delivery and are carefully synchronized. Critical MANAGEMENT considerations for assessment and planning, managing the care process, human resources, interacting with the community, and managing information are covered in the Planning, Human Resources, Integration and Monitoring chapters.
suggestion boxes community consultation committees. These concrete measures ensure patients’ voices are heard. Anonymous mechanisms for eliciting suggestions should be encouraged, such as a “suggestion box” placed in the waiting area (with paper and pen), in which patients can put anonymous messages.
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