Transcription of Chapter 11 QUALITY IMPROVEMENT (QI)
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Chapter 11 QUALITY IMPROVEMENT (QI)
Chapter 11. QUALITY IMPROVEMENT (QI). INTRODUCTION TO QUALITY . IMPROVEMENT . The QUALITY of care delivered in your health centre is determined by many factors, including how its services ty are organized, leadership, monitoring systems, adequate Qualiement Manag infrastructure and available resources, both human and material. QUALITY management includes: staff who are adequately trained and mentored (see Chapter 9, Human Resources); using the 5 Ss to improve the physical work environment (see Chapter 5, Infrastructure); special QUALITY procedures for lab tests (see Chapter 8, Laboratory); and well functioning patient monitoring systems (see Chapter 6, Monitoring). This Chapter addresses how health centre staff can use the tools and methods of QUALITY IMPROVEMENT to focus on the system of care in which they practise. QI is an approach to IMPROVEMENT of service systems and processes through the routine use of health and programme data to meet patient and programme needs.
OPERATIONS MANUAL FOR STAFF AT PRIMARY HEALTH CARE CENTRES l 285 11.3 ORGANIZATIONAL CULTURE FOR IMPROVING QUALITY Making quality improvement part of the job can raise morale because staff and
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