Transcription of Chapter 11 QUALITY IMPROVEMENT (QI)
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Chapter 11. QUALITY IMPROVEMENT (QI). introduction TO QUALITY . IMPROVEMENT . The QUALITY of care delivered in your health centre is determined by many factors, including how its services ty are organized, leadership, monitoring systems, adequate Qualiement Manag infrastructure and available resources, both human and material. QUALITY management includes: staff who are adequately trained and mentored (see Chapter 9, Human Resources); using the 5 Ss to improve the physical work environment (see Chapter 5, Infrastructure); special QUALITY procedures for lab tests (see Chapter 8, Laboratory); and well functioning patient monitoring systems (see Chapter 6, Monitoring).
282 l CHAPTER 11 l QUALITY IMPROVEMENT Chapter 11 QUALITY IMPROVEMENT (QI) 11.1 INTRODUCTION TO QUALITY IMPROVEMENT The quality of care delivered in your health centre is
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