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Chapter 11 QUALITY IMPROVEMENT (QI)

282 l Chapter 11 l QUALITY IMPROVEMENT Chapter 11 QUALITY IMPROVEMENT (QI) INTRODUCTION TO QUALITY IMPROVEMENTThe QUALITY of care delivered in your health centre is determined by many factors, including how its services are organized, leadership, monitoring systems, adequate infrastructure and available resources, both human and material. QUALITY management includes: staff who are adequately trained and mentored (see Chapter 9, Human Resources); using the 5 Ss to improve the physical work environment (see Chapter 5, Infrastructure); special QUALITY procedures for lab tests (see Chapter 8, Laboratory); and well functioning patient monitoring systems (see Chapter 6, Monitoring).

Defi ne a performance measurement method for your improvement project and use existing data, or collect data that you will use to monitor your successes. 3. Establish an improvement team. 4. Understand the processes of the underlying system of care so that improvements can be implemented to eff ectively address problems. 5.

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