Transcription of Chapter 11 QUALITY IMPROVEMENT (QI)
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282 l Chapter 11 l QUALITY IMPROVEMENT Chapter 11 QUALITY IMPROVEMENT (QI) INTRODUCTION TO QUALITY IMPROVEMENTThe QUALITY of care delivered in your health centre is determined by many factors, including how its services are organized, leadership, monitoring systems, adequate infrastructure and available resources, both human and material. QUALITY management includes: staff who are adequately trained and mentored (see Chapter 9, Human Resources); using the 5 Ss to improve the physical work environment (see Chapter 5, Infrastructure); special QUALITY procedures for lab tests (see Chapter 8, Laboratory); and well functioning patient monitoring systems (see Chapter 6, Monitoring). Th is Chapter addresses how health centre staff can use the tools and methods of QUALITY IMPROVEMENT to focus on the system of care in which they practise.
Leaders can support quality improvement activities in the following ways: Create a vision for quality by setting shared goals for performance. Build staff capacity for quality improvement by making sure that staff understand what QI is about and how to do it. Training opportunities about
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