Transcription of Chapter 11 QUALITY IMPROVEMENT (QI) - WHO
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282 l Chapter 11 l QUALITY IMPROVEMENT Chapter 11 QUALITY IMPROVEMENT (QI) INTRODUCTION TO QUALITY IMPROVEMENTThe QUALITY of care delivered in your health centre is determined by many factors, including how its services are organized, leadership, monitoring systems, adequate infrastructure and available resources, both human and material. QUALITY management includes: staff who are adequately trained and mentored (see Chapter 9, Human Resources); using the 5 Ss to improve the physical work environment (see Chapter 5, Infrastructure); special QUALITY procedures for lab tests (see Chapter 8, Laboratory); and well functioning patient monitoring systems (see Chapter 6, Monitoring).
QI is an approach to improvement of service systems and processes through the routine ... OPERATIONS MANUAL FOR STAFF AT PRIMARY HEALTH CARE CENTRES l 283 systems in order to improve care and obtain the desired results. Th e key ... and practical methods can be adapted to help you get started. Once improvements
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