Transcription of CHAPTER 3: APPROACHES TO DISPUTE RESOLUTION
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CHAPTER 3: APPROACHES TO DISPUTE RESOLUTION Before You BeginMost disputes can be resolved, and most disputes are worth resolving. Byworking together to resolve disputes, everyone benefits from the results. Whenno attempts are made to resolve differences in a fair and friendly way, theeducation of the student and the life of the family can be disrupted. Stress can beplaced upon school employees, and resources can be strained. It is in the bestinterest of everyone, especially the student, to try to resolve disputes as quicklyand fairly as way of dealing with disputes is to ignore them, but this may not produce thedesired results.
Mediation, like conciliation, is a co-operative, voluntary problem-solving process involving an impartial third party. The mediator must be neutral and acceptable to everyone involved in the dispute. The mediator helps define the issues and find solutions that work for everyone. The mediator helps guide
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