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Chapter 7: Office administration - Progressio

_____Chapter 7: Office administrationCapacity building for local NGOs: A guidance manual for good practice179 Chapter 7: Office OUTLINE OF CHAPTERThis Chapter provides advice and guidance on how to ensure a solidadministrative basefor the organisation. Without this, chaos anddisorder are almost guaranteed. In addition to communicating with thepublic outside the Office (see Chapter 8: Publicity and fundraising),members of the public communicate directly with the Office throughvisits, telephone calls and correspondence. The Chapter provides guidanceon how to make visitors feel welcome and how to establish anappointments system and a telephone message system. It gives some tipsfor sending and receiving letters, and advice on how staff can bestcommunicate internally through memos and Office of the most important administrative systems to establish andmaintain is an efficient filing system. The Chapter gives detailed adviceabout how to do this. It also provides guidelines on what to look forwhen undertaking an administrative organisations collect paper resources in the shape of books anddocuments.

Chapter 7: Office administration _____ 184 Capacity building for local NGOs: A guidance manual for good practice How to manage telephone calls In addition to visitors, a large number

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