Transcription of CHAPTER Introduction to Hotel Management
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CHAPTER Introduction to Hotel Management
OPENING DILEMMAA hospitality career fair is scheduled at the end of the week at yourcollege or university. Your recent review of this CHAPTER has enticed youto explore the career opportunities in limited-service and full-servicehotels. Your instructor has asked you to prepare a list of possiblequestions to ask the recruiter. What would you include in that list?The mere mention of the word hotelconjures up exciting images: a busy lobbyfilled with international dignitaries, celebrities, community leaders, attendeesof conventions and large receptions, businesspersons, and family excitement you feel in a Hotel lobby is something you will have forever inyour career. Savor it and enjoy it. It is the beginning of understanding the con-cept of providing hospitality to guests.
priced, limited-service hotel brands are measured.11 Historical Developments The history of the hotel industry is filled with concepts that shaped the products and serv-ices offered. The atrium concept design, limited-service hotels, and technology were notable inno-vations. Management concepts such as marketing and total quality management (TQM)
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