Transcription of CHAPTER Introduction to Hotel Management
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CHAPTER Introduction to Hotel Management
OPENING DILEMMAA hospitality career fair is scheduled at the end of the week at yourcollege or university. Your recent review of this CHAPTER has enticed youto explore the career opportunities in limited-service and full-servicehotels. Your instructor has asked you to prepare a list of possiblequestions to ask the recruiter. What would you include in that list?The mere mention of the word hotelconjures up exciting images: a busy lobbyfilled with international dignitaries, celebrities, community leaders, attendeesof conventions and large receptions, businesspersons, and family excitement you feel in a Hotel lobby is something you will have forever inyour career.
the hotel—are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping depart-ment inquiries concerning guest reservations are but a few of the routine tasks CHAPTER 1 Introduction to Hotel ...
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