Transcription of CHAPTER Listening and Empathic Responding 5
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CHAPTER Listening and Empathic Responding 5
50 Overview Listening to patients trying to understand their thoughts and feelings is crucialto effective communication . However, Empathic communication requires morethan understanding. The understanding you have must be conveyed back topatients so they know you understand. In addition, you must genuinely care aboutpatients and not be afraid to communicate your concern to them. Finally, patientfeelings must be accepted without judgment as to being right or wrong. Thischapter examines various skills involved in Listening and Empathic attitudes essential to Empathic communication and the effects of such com-munication on pharmacist patient relationships are also explored.
Chapter 2 described the components of the interpersonal communication model and explained the importance of the feedback loop to effective communi- ... meaning of another person’s communication. In addition, nonverbal communica-tion that shows caring and attention to the patient is a crucial component of effec-tive listening.
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