CHAPTER Listening and Empathic Responding 5

50 Overview Listening to patients trying to understand their thoughts and feelings is crucialto effective communication. However, Empathic communication requires morethan understanding. The understanding you have must be conveyed back topatients so they know you understand. In addition, you must genuinely care aboutpatients and not be afraid to communicate your concern to them. Finally, patientfeelings must be accepted without judgment as to being right or wrong. Thischapter examines various skills involved in Listening and Empathic attitudes essential to Empathic communication and the effects of such com-munication on pharmacist patient relationships are also explored. Listening Well When we think about skills of effective communication, we probably think first ofthe skills involved in speaking clearly and forcefully, in having an effect on othersbased on what we say. However, an equally critical part of the communicationprocess, and perhaps the most difficult to learn, is the ability to be a good have probably experienced a sense of satisfaction and gratitude when you havefelt that another person really listened to what you had to say and, to a large extent,understood your meaning.

Chapter 2 described the components of the interpersonal communication model and explained the importance of the feedback loop to effective communi-cation. As the receiver of messages, your ability to listen well influences the accu-racy with which you are able to decode messages in a way that is congruent with patients’ intended messages.

Loading..

Tags:

  Chapter, Interpersonal, Empathic

Information

Related search queries