Transcription of Charting for Root Cause Analysis - Rice Consulting
{{id}} {{{paragraph}}}
Example: marketing
Charting for Root Cause Analysis - Rice Consulting
1 Charting for root Cause AnalysisRandall W. 2009, Rice Consulting Services, Events and Causal Factors Objective: Chart the relationship of events, conditions, changes, barriers and causal factors on a timeline. ECFC is the acronym for Event and Causal Factor Chart2 Understanding the ECFC The heart of the chart is the timeline. The starting and ending points should be adequate to capture all important information to the situation. The ECFC is especially helpful in understanding complex situations. The graphical nature of the ECFC helps visualize the relationships in the situation. The ECFC uses many basic flowcharting symbols, but there are some Sequence/TimelineSoftwareReleased8/1/200 1 CustomerComplaintsStart8/3/2001 PatchReleased9/1/2001 SystemTestingCut short7/25/2001 DevelopmentDelayed7/1/20013 ECFC SymbolsEventPrimary eventUndesirableeventSecondary eventTerminaleventConditionsPresumptive eventECFC Symbols (Cont d.)
2 Understanding the ECFC The heart of the chart is the timeline. The starting and ending points should be adequate to capture all important information to the situation.
Tags:
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document: