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Root Cause Analysis Concepts and Best Practices …
800-375-0414 2501 Washington Street, Midland, MI 48642 root Cause Analysis Concepts and Best Practices for IT Problem Managers By Mark Hall, Apollo RCA Instructor & Investigator A version of this article was featured in the April 2010 issue of Industrial Engineer magazine. Many IT departments struggle with the negative business impacts of recurring problems, and many also struggle with how to proceed with formally investigating each major problem. The risks are so significant that IT related problems are estimated to impact the US economy to the tune of around $60 billion per year for software errors and around $140 billion per year for info/data security breaches.
A version of this article was published when our team was known as Apollo Associated Services. Root Cause Analysis Concepts and Best Practices
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