Transcription of Cisco Smart Net Total Care
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Cisco Smart Net Total Care
Page 1 of 11 Controlled Doc. #EDM-120311701 Ver: Modified:11/14/2016 7:21:10 PM Cisco PUBLIC Cisco Smart Net Total Cisco Smart Net Total Care Service Description Contents 1. Overview .. 2 Smart Net Total Care .. 2 Cisco Branded Service .. 2 2. Cisco Responsibilities .. 2 Technical Support .. 2 Online Access .. 3 Software Download .. 3 Returns Material Authorization (RMA) .. 4 Exception Service Levels for Specific Products .. 6 3. Customer Responsibilities .. 8 Cisco assumes that Customer will .. 8 Smart Portal and Software Collection (where available) .. 9 Customers that have purchased the UCS Service Level - Drive Retention Service.
Oct 06, 2021 · • Advanced hardware parts replacement, with onsite services as additional options availability varies by location, subject to geographic and weight restrictions depending upon Customer’s location. If Customer has not purchased an RMA Service Level, then no hardware replacement services will be provided.
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