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Competency-Based Development Guide

1 Revised 1/2012 Competency-Based Development Guide Creating a World-Class Workforce Georgia State Government 2 Revised 1/2012 Table of Contents How to Use This Guide .. 3 Overview of Development Planning .. 4 Individual Development Plan (IDP) Sample Worksheet .. 7 External Training .. 9 Development Activities & Resources Statewide Core Competencies Customer Service .. 10 Teamwork & Cooperation .. 12 Results Orientation .. 14 Accountability .. 16 Judgment & Decision Making .. 18 Leadership Competencies talent management .. 21 Transformers of Government .. 25 Other State Competencies Communication .. 29 Conflict management .. 34 Creativity & Innovation .. 36 Cultural Awareness.

development process. Click here to return to the Table of Contents Statewide Core and Leadership Competencies Core Competencies Leadership Competencies Customer Service Teamwork and Cooperation Results Orientation Accountability Judgment and Decision Making Talent Management Transformers of Government

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