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Compliance Management Systems

Comptroller's Handbook CC-CMS. Consumer Compliance (CC). Compliance Management Systems Version , June 2018. Version Contents Introduction ..1. Compliance Management Systems Defined .. 1. Use of this 1. CMS Examinations .. 2. Community Reinvestment Act Considerations .. 3. Heightened Standards .. 3. Risks Associated With 4. Compliance Risk .. 4. Operational Risk .. 4. Strategic Risk .. 5. Reputation 5. CMS Components ..6. Board and Management Oversight .. 6. Oversight and Commitment .. 6. Change Management .. 8. Comprehension, Identification, and Management of Risk .. 9. Self-Identification and Corrective Action .. 11. Consumer Compliance Program .. 11. Policies and Procedures .. 11. Consumer Compliance Training .. 12. Monitoring and Audit .. 13. Consumer Complaint Resolution Process .. 15. Violations of Law and Consumer Harm .. 16. Examination Procedures.

management systems and the interagency consumer compliance rating definition. The principles in this booklet do not set new or higher expectations for banks. Compliance Management Systems Defined . A bank’s overall compliance management system (CMS) …

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