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Consumer Behaviour Assignment - BBA\|mantra

INSTITUTE OF DEVELOPMENT STUDIES, LUCKNOW UNIVERSITY Consumer Behaviour Assignment Case Studies Case I Consumer Behaviour - Matin Khan Case I Explanation of the case: Martin Incorporation was involved in the cosmetics and perfume business. The company was following the product concept of marketing and catered only to their existing customers, while paying no attention to the changing needs and demands of the consumers. A marketing graduate, named Ash, joined the company and advised the company about necessary changes that must be made in the product on the basis of changing taste and preferences of consumers to successfully sell the company`s products.

Psychological Factors affecting Consumer Behaviour: Customers behave differently towards the same marketing mix (product) due to their respective psychological makeup. The psychological factors that affect consumer behaviour are: Motivation – A motive is an internal force that drives a person to do something i.e. fulfill

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