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CIGNA ANNUAL REPORT | 2020 SHAREHOLDER LETTER1A MESSAGE FROM OUR PRESIDENT AND CEO David CordaniBy all accounts, 2020 was an extraordinary year. The health crisis, social unrest and political tensions that unfolded could have each defined a year in their own right; together they converged to create one of the most unsettling periods in modern history. Families and communities were rocked by fear, uncertainty, pain, loss and sorrow. It was a year that many of us hope to never see repeated. However, as I reflect back, I cannot help but also see the bright spots that were part of the picture: the valuable lessons many of us learned about compassion and empathy; the medical advances that led to the development of vaccines at a pace never before seen in human history; th

2020. Still, we continued to grow our virtual network throughout the year, increasing it by 150% to include more than 52,000 providers.10 USING TECHNOLOGY AND DATA TO ENHANCE ACCESS TO AND PERSONALIZATION OF HEALTH Virtual care was widely embraced in 2020, but it’s just the tip of the iceberg in terms of what’s possible.

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