Transcription of Cost Structure and Distribution in Today's Contact …
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Cost Structure and Distribution in Today's Contact …
2008 Strategic Contact , Inc. All Rights ReservedCOST Structure AND DISTRIBUTIONIN today S Contact CENTERSBY LORI BOCKLUND, PRESIDENTAND BRIAN HINTON, SENIOR CONSULTANTSTRATEGIC Contact , INC. March 2008 WHITE PAPER 2008 Strategic Contact , Inc. All Rights ReservedTABLE OF FOR ..1 Tools and Approach ..2 Factors and Variables Factors and Variables Key Inputs for Sensitivity Key cost cost per THE RESULTS TELL INPUT Annual Total cost of Ownership Included in Each Variable Values for Each iWHITE PAPER 2008 Strategic Contact , Inc. All Rights ReservedABOUT THE AUTHORSA uthors Lori Bocklund and Brian Hinton are senior executives at Strategic Contact , Inc., an independent consulting fi rm that helps companies optimize the strategic value of their customer Contact technology and operations.
© 2008 Strategic Contact, Inc. All Rights Reserved COST STRUCTURE AND DISTRIBUTION IN TODAY’S CONTACT CENTERS BY LORI BOCKLUND, PRESIDENT AND BRIAN HINTON, SENIOR CONSULTANT
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