Critical Incident Technique - Governors State University

Critical Incident Technique Training Workbook Copyright 2014 LR Gordon, Incorporated 1 Copyright 2014 LR Gordon, Incorporated. Introduction In this lesson you will learn about the Critical Incident Technique , which is a tools that is used to conduct front-end analysis. Within this lesson, you will also learn of the six steps involved in performing the Critical Incident Technique . All Critical Incident Technique terminal behaviors and most enabling behaviors will be outlined within this structured lesson. Survey results have reflected a knowledge deficiency, therefore additional instruction will be provided on the three topics below. Sorting factors using Behaviorally Anchored Rating Scale (BARS); Filling gaps on Bars; Editing recorded incidents. The purpose of the Critical Incident Technique is to gather information (war stories) on behaviors that contribute to the success or demise of performance.

The benefit of using the Critical Incident Technique is that once all of the steps have been completed, training professionals will have behavioral data that can be used for various training based exercises.

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