Transcription of Customer Care Policy Manual - Memphis Light, Gas …
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Customer Care Policy Manual - Memphis Light, Gas …
2017. Customer care Policy Manual for residential and General Power Customers Notice of Revision This Customer care Policy Manual supersedes and revokes all prior versions of the Memphis Light, Gas and Water Credit Policies, memos, bulletins or procedures on any subjects listed herein that have been issued prior to the date occurring below. This revised Customer care Policy is effective January 1, 2017. MLGW Customer care Policy 2017. Preface This Customer care Policy Manual contains credit, collection and billing policies that are now in effect. The purpose of this document is to establish consistent and equitable policies governing the establishment of utility service, eligibility for service, credit, deposits, billing, payments, dispute resolution, unauthorized utility usage, special programs, termination of service and Customer rights for all Memphis Light, Gas and Water Division customers.
2018 Customer Care Policy Manual for Residential and General Power Customers Notice of Revision This Customer Care Policy Manual supersedes and revokes all prior versions of the Memphis Light, Gas
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