Transcription of CUSTOMER SATISFACTION AND CUSTOMER LOYALTY
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CUSTOMER SATISFACTION AND CUSTOMER LOYALTY
Kabu Khadka & Soniya Maharjan CUSTOMER SATISFACTION AND CUSTOMER LOYALTY . Case Trivsel St dtj nster (Trivsel siivouspalvelut). Thesis CENTRIA UNIVERSITY OF APPLIED SCIENCES. Business Management November 2017. ABSTRACT. Centria University Date Author of Applied Sciences November 2017 Kabu Khadka & Soniya Maharjan Pietarsaari Degree programme Degree Program in Business Management Name of thesis CUSTOMER SATISFACTION AND CUSTOMER LOYALTY . Instructor Pages Eija Torkinlampi 58+6. Supervisor Sara hman The report emphasized the role and the importance of CUSTOMER SATISFACTION and LOYALTY . Customers are the link to a business success. A business organization should focus on a huge number of CUSTOMER , for this CUSTOMER SATISFACTION and LOYALTY should be incorporated along the long-term goals. This thesis was implemented to an analyzing the relationship between CUSTOMER SATISFACTION and CUSTOMER relationship.
Customers purchase products to meet their expectations in terms of money. Therefore, companies should determine their pricing with the quality of the ... Gradually this company begun to offer its services to private ... all type of industry, commercial spaces, apartments and residential complexes with trained staffs. Trivsel provides services ...
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