Transcription of Customer Satisfaction towards Honda Two …
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Customer Satisfaction towards Honda Two …
IOSR Journal of Business and Management (IOSR-JBM). e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 16, Issue 5. Ver. I (May. 2014), PP 65-74. Customer Satisfaction towards Honda Two wheelers : A Case Study in Tirupati 1. Dr. Duggani Yuvaraju(PDF-Scholar)& 2 Prof. S. Durga Rao 1,2. Department of Management Studies, , Pradesh Abstract: Customer Satisfaction is a feeling of pleasure or disappointment resulting from comparing a products perceived performance or outcome in relation to his or her this paper we found that 60%of respondents to know the advertisement of Honda Bike through media, 90 percent of the respondents were completely satisfied with the mileage and performance of the bike, 73% of respondents are satisfied with pick-up of the Honda Bike , 56% of the respondents are attract the quality of the service to choose this bike, 50% of the respondents are satisfied with the design of the bike, 54% of the respondents considered the price of the Honda , 60 % of the respondents felt the explanation to be excellent.
Customer Satisfaction towards Honda Two Wheelers: A Case Study in Tirupati www.iosrjournals.org 67 | Page
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