Transcription of Customer Service Directors - Glowinkowski
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Customer Service Directors - Glowinkowski
Glowinkowski International Customer Service Directors (and other such similar leadership roles). A Behavioural Competency Framework The Summary Report Customer Service Director Behavioural Competency Framework Customer Service Directors (and other such similar leadership roles). A Behavioural Competency Framework The Summary Report Prepared by David Physick MBA, MSc Glowinkowski International Limited Reviewed by Don Hales World of Customer Service and Founder and Chairman of Judges, National Customer Service Awards and Chris Farrance Service Quality International Limited August 2008. 2008 Glowinkowski International Limited. All rights reserved, including translation. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, recording or duplication in any information storage and retrieval system, without permission in writ- ing from the publishers, and may not be photocopied or otherwise reproduced even within the terms of any licence granted by the Copyright Licensing Agency Ltd.
7 Customer Service Director Behavioural Competency Framework ©2008 Glowinkowski™ International Limited The Organisational Process Approach Having read this summary of our Report, we hope you found it
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