Transcription of CUSTOMER SERVICE MANAGER: D4 - Ithala
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CUSTOMER SERVICE MANAGER: D4 - Ithala
CUSTOMER SERVICE manager : d4 communications , marketing & HR DEPARTMENT Ithala TRADE CENTRE REFERENCE NUMBER: NK18015 Reporting to the Divisional manager : marketing & Communications, the CUSTOMER SERVICE manager will provide CUSTOMER SERVICE for the Group, focusing on formulating, implementing and reviewing of strategies, aimed at achieving exceptional CUSTOMER SERVICE . The successful candidate s responsibilities will be to: Provide strategic leadership and policy input, based on evaluation of trends and patterns, identification of development and investment opportunities and CUSTOMER s needs. Formulate the group CUSTOMER SERVICE strategy in line with legislation and strategic goals of the organisation. Develop relationships with all external and internal stakeholders as well as relevant Ombudsmen offices. Manage CUSTOMER SERVICE operations and ombuds team for Ithala Group. Handle CUSTOMER complaints, ensure they are investigated, resolve disputes and facilitate the adoption of complaints policy and procedures.
CUSTOMER SERVICE MANAGER: D4 COMMUNICATIONS, MARKETING & HR DEPARTMENT ITHALA TRADE CENTRE REFERENCE NUMBER: NK18015 Reporting to the Divisional Manager: Marketing & Communications, the Customer Service Manager …
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