Transcription of Customer Service Standards - Greetings
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Customer Service Standards - Greetings
MODULE 2 - Healthcare Warrior s Customer Service Standards - Greeting Standards . 2010 Grant Muddle Customer Service Standards - GreetingsMODULE 2 of 14 2010 Grant Muddle - Healthcare WarriorThe Healthcare Warrior s Customer Service STANDARDSMeet the Healthcare Warrior. Click here. We ve got the PPWR (power) TRAINING MANUAL for improving the quality of Service in the Healthcare IndustryIncludes Chat Points and Learner ActivitiesPLUS Trainer s NotesMODULE 2/14 MODULE 2 - Healthcare Warrior s Customer Service Standards - Greeting Standards . 2010 Grant Muddle ModuleService Standards Description1 The 4 Pillars of Service - You ve got the PPWR2 Greetings -The importance of a warm and professional greeting on arrival3 Offering Service - Appropriate ways to offer Service in a Healthcare setting4 Requests - How to handle requests professionally5 Unreasonable requests - How to compromise with positive outcomes for all6 Dealing with complaints in a Healthcare setting - From the patient and from the
Using the PPWR concept introduced in Module 1 of this training series we set a standard that adheres to the practice of being Professional, Personal, Warm & Responsive. ... Making our initial greetings non-business related personalizes our communication with the patient. We are also building a rapport by learning more about them and who they are.
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