Transcription of Digital Banking Benchmark - Deloitte
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Digital Banking Benchmark - Deloitte
Deloitte luxembourg Digital Banking BenchmarkImproving the Digital performance2 3 Executive summary 4 Quick overview of the performance and identified weaknesses of retail banks 6 Constantly changing operating conditions 8 Eight dimensions of the customer journey 10 Web Banking 12 Mobile Banking 22 Example of a fully Digital bank 26 Conclusion 28 ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a best endeavours basis and is therefore subject to change at any time.
The CSSF circular 15/603 “Security of internet payments,” implementing the EBA Guidelines EBA/GL/2014/12 into the Luxembourg regulatory framework, is one set of requirements among many other European examples. For instance, investment services have to comply with MiFID II in terms of investor protection;
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