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DIGITAL TRANSFORMATION: A ROADMAP FOR BILLION …

DIGITAL transformation : A ROADMAP FOR BILLION -DOLLAR ORGANIZATIONS FINDINGS FROM PHASE 1 OF THE DIGITAL transformation STUDY CONDUCTED BY THE MIT CENTER FOR DIGITAL BUSINESS AND CAPGEMINI CONSULTINGMITS loan MANAGEMENT2 2011 MIT Center for DIGITAL Business and Capgemini Consulting Contents3 2011 MIT Center for DIGITAL Business and Capgemini Consulting 1 The Study 062 Common pressures; different results 08 Common pressures to begin DIGITAL transformation Different DIGITAL transformation speeds and different results Case Study: Finding new opportunities for DIGITAL transformation across a hospitality company Case Study: DIGITAL transformation in India3 The shape of DIGITAL transformation 16 Transforming customer experience Transforming operational processes Transforming business models DIGITAL capabilities Case Study: DIGITAL transformation in an international banking group Case Study: Movi

Transforming business models ... Digital Maturity Matrix ... Services Government Retail & Food services . 6%. 20%. 8% 12% 8% 22% 12%. Financial Services. 12%. Figure 1: Interviews cover a broad range of countries and industries. 8

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