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Driving a Quality Mindset for Continuous …
2016 IHS Markit. All Rights Reserved. Driving a Quality Mindset for Continuous improvement Nhung Nguyen Energy Technologies Quality Champion IHS Markit 1 2016 IHS Markit. All Rights Reserved. Drive on Quality Lane 2 Maserati GT sport vs 1994 Supra Twin Turbo 2016 IHS Markit. All Rights Reserved. Quality Mindset 3 2016 IHS Markit. All Rights Reserved. What is Quality ? 4 Degree of excellence Oxford dictionary Fitness for purpose Edward Deming Best for the customer s use and selling price Feigenbaum The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs ISO Definition by ISTQB. Quality : The degree to which a component, system or process meets specified requirements and/or user/customer needs and expectations.
© 2016 IHS Markit. All Rights Reserved. Driving a Quality Mindset for Continuous Improvement Nhung Nguyen Energy Technologies Quality Champion IHS Markit
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