Dying without dignity

Dying without dignityInvestigations by the Parliamentary and Health Service Ombudsman into complaints about end of life careContentsIntroduction 2 Not recognising that people are Dying , and not responding to their needs 6 Poor symptom control 9 Poor communication 12 Inadequate out-of-hours service 16 Poor care planning 18 Delays in diagnosis and referrals for treatment 21 Conclusion 24 Glossary 25 Acknowledgements 26 The images used in this report are not representative of any person or particular individual and are used for illustrative purposes Dying without dignityEvery year, approximately half a million people die in England. For three quarters of people, death is not sudden but is expected, and many of them may benefit from end of life or palliative care.

commitment to end of life care and was one component of a wider ambition for statutory and voluntary partners in health and social care to work together to develop a vision for end of life care beyond 2015. This work is ongoing and is being carried out by the Ambitions for End of Life Care Partnership.4 The Partnership aims to transform experiences

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