Transcription of Effective October 2021 - Citrix
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Effective October 2021 - Citrix
Worldwide Support Services GuideEffective October 20212 Citrix | Worldwide Support Services Guide IntroductionAs a Citrix customer, we want to thank you for choosing our products and services. Our goal is to ensure your product success using Citrix Support Services resources and tools. This Support Services Guide provides an overview of the Citrix services and guidelines intended to maximize your Citrix investment by leveraging Citrix Support and Maintenance as well as other Citrix Services such as Citrix Consulting and Citrix Guide replaces all prior versions of the Support Services Guide.
The Customer Service team is your first point of contact when you log a case by phone, web and chat. First, they make sure your case is opened correctly in our system and verify your entitlements. Once that has been done, the Subject Matter Expert (Software or Hardware Support Engineer) troubleshoots your particular issue
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