Transcription of Effective October 2021 - Citrix
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Effective October 2021 - Citrix
Worldwide Support Services GuideEffective October 20212 Citrix | Worldwide Support Services Guide IntroductionAs a Citrix customer, we want to thank you for choosing our products and services. Our goal is to ensure your product success using Citrix Support Services resources and tools. This Support Services Guide provides an overview of the Citrix services and guidelines intended to maximize your Citrix investment by leveraging Citrix Support and Maintenance as well as other Citrix Services such as Citrix Consulting and Citrix Guide replaces all prior versions of the Support Services Guide. Citrix may update the content of the Guide from time to time. 3 Citrix | Worldwide Support Services Guide Table of ContentsDELIVERING Citrix SUPPORT SERVICES ..4 Scope of Citrix Technical Support Services ..5 Citrix Technical Support - Service Delivery Process ..5 Customer Roles ..7 Roles within Citrix of Basic Troubleshooting Steps ..10 Contacting Citrix Technical Support.
environments, including the Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Integration Architect (CCIA), Microsoft Certified Technology Specialist (MCTS), Cisco Certified Network Professional (CCNP) and the AWS Certified Solutions • Citrix continually invests in refining our support engineer’s
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