Transcription of EFFICIENCY UNIT VISION & MISSION
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EFFICIENCY UNIT VISION & MISSION
EFFICIENCY unit VISION & MISSION VISION Statement To be the preferred consulting partner for all government bureaux and departments and to advance the delivery of world-class public services to the people of Hong Kong. MISSION Statement To provide strategic and implementable solutions to all our clients as they seek to deliver people-based government services. We do this by combining our extensive understanding of policies, our specialised knowledge and our broad contacts and linkages throughout the Government and the private sector. In doing this, we join our clients in contributing to the advancement of the community while also providing a fulfilling career for all members of our team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment, understanding and attention of the heads of bureaux and departments and all levels in between.
Mission Statement . To provide strategic and implementable solutions to all our clients as they seek to deliver people-based government services. We do this by combining our extensive understanding ... 5a) Identifying the causes of repeated complaints 5b) Giving complainants the opportunity to ask for a review/appeal 5c) Dealing with persistent ...
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