Transcription of Elements of a Successful Teller Training Program T
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Elements of a Successful Teller Training Program T
May 2003 Number 1309 The job description for today stellers covers a wide range ofresponsibilities. Tellers areexpected to accurately completetransactions and balance, have broadknowledge of their institution sproducts and services, keep up withcompliance and regulations, andhandle customer service concernswith finesse. Your institution may have a formaltraining Program in place, or may callupon you as an experienced Teller tohelp train or mentor new hires. Ineither case, you want to ensure thattraining is effective so that new tellerswill be well prepared to take on thechallenges of the position.
2 • tellervision • May 2003 Customer Service: 1-800-234-1660 Get Feedback With Teller Evaluation Forms Leigh Fletcher, training coordinator for Second National Bank, an affiliate of Park National Bank (Greenville, Ohio) says feedback is important to help you
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