Transcription of Elements of a Successful Teller Training Program T
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Elements of a Successful Teller Training Program T
May 2003 Number 1309 The job description for today stellers covers a wide range ofresponsibilities. Tellers areexpected to accurately completetransactions and balance, have broadknowledge of their institution sproducts and services, keep up withcompliance and regulations, andhandle customer service concernswith finesse. Your institution may have a formaltraining Program in place, or may callupon you as an experienced Teller tohelp train or mentor new hires. Ineither case, you want to ensure thattraining is effective so that new tellerswill be well prepared to take on thechallenges of the position. Take a thorough, organizedapproach to Training , advises LeighFletcher, Training coordinator forSecond National Bank (SNB), anaffiliate of Park National Bank(Greenville, Ohio). Fletcher relies ona Training checklist that includes everytopic that must be covered every-thing from customer service and tele-phone etiquette to regulatory compli-ance and security procedures.
4 • tellervision • May 2003 Customer Service: 1-800-234-1660 Special Service At Tax Return Time C ustomers who are awaiting the direct deposit of tax refunds may call your institution daily to see if the deposit has been
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