Transcription of eTOM- ITIL mapping - TERENA
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eTOM- ITIL mapping - TERENA
NORDUnet Nordic Infrastructure for Research & Education eTOM- itil mapping 3rd TF-NOC meeting, June 28th Zurich Stefan Listr m Project manager NORDUnet NORDUnet Nordic infrastructure for Research & Education Agenda Overview eTOM overview and drilldown eTOM and itil comparison eTOM and itil together NORDUnet Nordic infrastructure for Research & Education eTOM level 0. Figure 1 eTOM business process framework Level 0 processes NORDUnet Nordic infrastructure for Research & Education eTOM level 0. The eTOM business process framework represents the whole of a service provider's enterprise environment. At the overall conceptual level, the etom framework can be viewed as having three major process areas. Strategy, infrastructure and product Covering planning and lifecycle management (associated with development and delivery).
NORDUnet Nordic infrastructure for Research & Education Operations process area • The operations process area is the traditional heart of the SP enterprise, and of the eTOM framework. It includes all operations processes that support the
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