Transcription of FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E …
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FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E …
Kumbhar V. M. FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS MANAGEMENT RESEARCH AND PRACTICE VOL. 3 ISSUE 4 (2011) PP: 1-14 1 Management Research and Practice Volume 3, Issue 4 / December 2011 ISSN 2067- 2462 FACTORS AFFECTING THE CUSTOMER SATISFACTION IN E-BANKING: SOME EVIDENCES FORM INDIAN BANKS Vijay M. KUMBHAR Abasaheb Marathe College, Rajapur (Maharashtra) 416702, India Abstract This study evaluates major FACTORS ( service quality, brand perception and perceived value) AFFECTING on customers SATISFACTION in e-banking service settings. This study also evaluates influence of service quality on brand perception, perceived value and SATISFACTION in e-banking. Required data was collected through customers survey. For conducting customers survey likert scale based questionnaire was developed after review of literature and discussions with bank managers as well as experts in CUSTOMER service and marketing.
kumbhar v. m. factors affecting the customer satisfaction in e-banking: some evidences form indian banks management research and practice vol. 3 issue 4 (2011) pp: 1-14
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